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    Privacy Policy

    Pet Vaccine Clinics of California LLC DBA Vaccine Vets

    Effective Date: February 28, 2026 | Last Updated: September 5, 2026

    1. INTRODUCTION AND SCOPE

    This Privacy Policy ("Policy") describes how Pet Vaccine Clinics of California LLC DBA Vaccine Vets and its affiliates, subsidiaries, partners, contractors, and service providers (collectively, "Company," "we," "us," or "our") collect, use, disclose, retain, and otherwise process personal information in connection with our veterinary services, mobile clinics, websites, mobile applications, third-party platforms, and all other services we provide (collectively, the "Services"). This Policy applies to all individuals who interact with us in any capacity, including but not limited to pet owners, prospective clients, website visitors, app users, and any other individuals whose information we may receive.

    BY ACCESSING OR USING OUR SERVICES IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY IN ITS ENTIRETY. If you do not agree, you must immediately discontinue all use of our Services.

    This Policy is incorporated by reference into our Terms of Service and any other agreements you may have with us. In the event of a conflict between this Policy and any other agreement, the terms most favorable to the Company shall control unless expressly stated otherwise.

    2. INFORMATION WE COLLECT

    We collect and process the broadest categories of personal information permissible under applicable law. This includes, without limitation:

    2.1 Information You Provide Directly

    • Full name, mailing address, email address, phone number, and other contact details
    • Date of birth, government-issued identification numbers, and demographic information
    • Payment and financial information including credit/debit card numbers, bank account details, billing address, and transaction history
    • Pet information including species, breed, name, age, sex, weight, microchip numbers, vaccination records, medical history, behavioral notes, dietary information, and genetic testing results
    • Communications with us including emails, chat messages, phone call recordings, voicemails, and survey responses
    • Photos, videos, and other media of you or your pets that you submit or that are captured during service delivery
    • Insurance information, employer information, and emergency contact details
    • Any other information you choose to provide in any context

    2.2 Information Collected Automatically

    • Device identifiers, IP addresses, MAC addresses, browser type and version, operating system, screen resolution, and hardware configurations
    • Precise and approximate geolocation data, including GPS coordinates, Wi-Fi access points, cell tower data, and Bluetooth signals
    • Browsing history, search queries, clickstream data, referring URLs, pages viewed, time spent on pages, and interaction patterns
    • Cookies, web beacons, pixel tags, clear GIFs, JavaScript, local storage, and similar tracking technologies
    • Advertising identifiers, unique device tokens, and cross-device tracking information
    • Usage data including frequency, duration, features used, in-app purchases, and error logs
    • Accelerometer, gyroscope, camera, and microphone data when permissions are granted

    2.3 Information from Third Parties

    • Data from social media platforms, marketing partners, data brokers, analytics providers, and advertising networks
    • Publicly available information from government records, public databases, and online sources
    • Information from other veterinary providers, pet registries, animal shelters, and rescue organizations
    • Credit reporting agencies and identity verification services
    • Information from business partners, joint venture partners, and co-branded service providers
    • Inferences drawn from any of the above information to create profiles about you

    2.4 Sensitive Information

    We may collect sensitive personal information as defined under CCPA/CPRA, including precise geolocation and financial account information. We use and disclose sensitive personal information only for the purposes permitted by Cal. Civ. Code §1798.121 and reasonably necessary to provide our Services, and you may ask us to limit that use at any time through our Your Privacy Choices page. We do not sell or share sensitive personal information of consumers we know to be under 16 without opt-in consent.

    3. HOW WE USE YOUR INFORMATION

    We use your personal information for any and all business purposes permitted by applicable law, including but not limited to:

    3.1 Service Delivery and Operations

    • Providing, maintaining, improving, and personalizing our veterinary and related services
    • Processing transactions, billing, and collecting payments including pursuing outstanding balances
    • Communicating with you about appointments, services, products, and promotions
    • Managing pet health records, vaccination schedules, and treatment plans
    • Coordinating with other veterinary providers, laboratories, pharmacies, and specialists

    3.2 Business Intelligence and Analytics

    • Conducting research, analysis, and data mining to improve our services, develop new products, and optimize business operations
    • Creating aggregated, de-identified, or anonymized data sets for any purpose including commercial sale or licensing to third parties
    • Building predictive models, machine learning algorithms, and artificial intelligence systems using collected data
    • Performing market research, customer segmentation, trend analysis, and competitive intelligence
    • Benchmarking service quality, pricing, and operational efficiency

    3.3 Marketing and Advertising

    • Sending promotional communications about our services, products, partners, and affiliates via email, SMS, push notifications, direct mail, and any other channels
    • Delivering targeted and behavioral advertising across websites, apps, social media, and other platforms
    • Measuring advertising effectiveness, attribution, and return on investment
    • Creating lookalike audiences and customer profiles for marketing purposes
    • Cross-selling and upselling products and services from us and our partners

    3.3.1 Opting Out of Marketing Communications

    You may opt out of receiving promotional communications from us as follows:

    Email: Each promotional email we send contains an "Unsubscribe" link at the bottom of the message. Clicking this link will remove you from the applicable mailing list. Please allow up to ten (10) business days for your request to be processed. Note that even after opting out of promotional emails, we may continue to send you transactional and service-related communications (e.g., appointment confirmations, vaccination reminders, billing notifications, and policy updates), which are not considered promotional in nature.

    SMS/Text Messages: You may opt out of promotional text messages at any time by replying "STOP" to any promotional message you receive from us. Upon receipt of your STOP request, we will confirm your opt-out and cease sending promotional text messages to that number. Standard message and data rates from your carrier may apply. Opting out of SMS promotions does not affect transactional or service-related messages, including but not limited to appointment reminders, prescription notifications, and emergency health alerts for your pet(s), which you will continue to receive unless you specifically request otherwise by contacting us directly. By providing your mobile phone number to us, you expressly consent to receive autodialed or prerecorded marketing calls and text messages in accordance with the Telephone Consumer Protection Act (TCPA). Your consent is not a condition of purchase.

    Please note that opting out of promotional communications does not opt you out of the sale or sharing of your personal information as described in Section 5 of this Policy. To opt out of the sale or sharing of your personal information, please refer to Section 6 (Your California Privacy Rights).

    3.3.2 SMS / Text Messaging Program ("Vaccine Vets Text Alerts")

    When you opt in to Vaccine Vets Text Alerts (by submitting your mobile number in the "Text me this weekend's parks" form on our website, by checking the SMS box at check-in, or by texting a keyword such as PARKS or VACUNAS to (818) 423-4780), we will send you recurring automated text messages that may include: this weekend's clinic locations and hours, reminders before we return to a park you have visited, notices that a visit is complete with a link to your pet's vaccination certificate, and queue or next-in-line notices during a visit. Message frequency is about 1 marketing message per week and no more than 6 per month; transactional notices vary with your visits. Message and data rates may apply. Consent to receive marketing texts is not a condition of any purchase.

    You can cancel at any time by replying STOP to any message. After you send STOP, we will send one message confirming that you have been unsubscribed and will not send further marketing texts to that number. Reply HELP to any message for help, or contact us at hello@vaccinevets.com or (818) 423-4780. Full program terms are on our SMS Terms & Conditions page.

    We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. All categories of personal information described in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for service providers acting on our behalf solely to deliver our messages (for example, our messaging platform provider), who may not use it for their own purposes.

    3.4 Legal and Compliance

    • Complying with legal obligations, responding to legal process, and cooperating with law enforcement
    • Enforcing our terms, policies, and agreements
    • Protecting our rights, property, safety, and the rights of others
    • Detecting, preventing, and responding to fraud, security incidents, and other harmful activities
    • Pursuing or defending legal claims and managing regulatory inquiries

    3.5 AI and Automated Decision-Making

    We may use artificial intelligence, machine learning, automated systems, and algorithmic decision-making to process your information for the purposes described in this Policy. Where an automated decision produces a legal or similarly significant effect, you may request human review and an explanation of the decision by contacting us at hello@vaccinevets.com or through our Your Privacy Choices page. We do not ask you to waive that right.

    4. DISCLOSURE AND SHARING OF INFORMATION

    Exception for SMS data: your mobile phone number and your text messaging opt-in and consent data are never disclosed to the third parties listed below for marketing or promotional purposes; see Section 3.3.2.

    We may disclose your personal information to the following categories of recipients for any business or commercial purpose:

    • Service providers, contractors, and vendors who perform functions on our behalf
    • Business partners, sponsors, co-branding partners, and joint venture partners
    • Advertising networks, data analytics providers, and social media platforms
    • Data brokers, data aggregators, and information resellers
    • Other veterinary clinics, specialists, laboratories, pharmacies, and pet industry companies
    • Insurance companies, payment processors, and financial institutions
    • Government agencies, regulators, and law enforcement as required or permitted by law
    • Professional advisors including attorneys, accountants, and consultants
    • Acquirers, successors, or assignees in connection with any merger, acquisition, restructuring, sale of assets, bankruptcy, or other business transaction
    • Any other third party where you have provided consent or as otherwise permitted by law

    We may also share de-identified, aggregated, or anonymized data with any third party for any purpose without restriction. Once information is de-identified, we have no obligation to maintain it in de-identified form and may re-identify it at any time to the extent permitted by law.

    5. SALE AND SHARING OF PERSONAL INFORMATION

    Under the California Consumer Privacy Act ("CCPA") as amended by the California Privacy Rights Act ("CPRA"), we may "sell" or "share" your personal information as those terms are defined under California law. The categories of personal information we may sell or share include:

    • Identifiers (name, email, phone number, IP address, device identifiers)
    • Commercial information (purchase history, products/services considered)
    • Internet and network activity (browsing history, search history, interaction data)
    • Geolocation data (precise and approximate location)
    • Inferences drawn from the above categories

    Mobile phone numbers and text messaging opt-in and consent data are excluded from every category above and are never sold or shared.

    We may sell or share this information with advertising networks, data analytics providers, data brokers, marketing partners, and other third parties for targeted advertising, cross-context behavioral advertising, analytics, and other commercial purposes.

    6. YOUR CALIFORNIA PRIVACY RIGHTS

    If you are a California resident, you have certain rights under the CCPA/CPRA, subject to the limitations and exceptions provided by law:

    Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected, the categories of sources, the business or commercial purposes for collection, and the categories of third parties to whom we disclose information. We will respond within 45 days, which may be extended by an additional 45 days where reasonably necessary.

    Right to Delete: You may request deletion of personal information we have collected. This right is subject to numerous exceptions, including where retention is necessary to complete a transaction, comply with legal obligations, detect security incidents, exercise free speech, conduct research, enable internal uses reasonably aligned with consumer expectations, or comply with a legal obligation. We reserve the right to apply any and all applicable exceptions.

    Right to Correct: You may request correction of inaccurate personal information. We may decline correction requests where we determine the information is accurate or where correction is not feasible.

    Right to Opt-Out of Sale/Sharing: You may opt out of the sale or sharing of your personal information at any time — with no account required — using our Your Privacy Choices page, or by contacting us using the information below. We also honor the Global Privacy Control (GPC) browser signal as a valid opt-out request.

    Right to Limit Use of Sensitive Information: You may request that we limit our use of sensitive personal information to purposes permitted by the CCPA/CPRA. However, we use sensitive information only for purposes authorized by law and do not use it beyond what is necessary for the disclosed purposes.

    Non-Discrimination: We will not discriminate against you for exercising your privacy rights. However, if you exercise certain rights such as deletion or opt-out, we may not be able to provide the same level of service, and pricing or service levels may differ where permitted by law.

    6.1 Verification and Processing of Requests

    To exercise any of these rights, you must submit a verifiable consumer request. We may require you to provide sufficient information to verify your identity, which may include providing government-issued identification, answering security questions, or other verification methods we deem appropriate in our sole discretion. We reserve the right to deny requests that we cannot verify or that fall within applicable exceptions. Authorized agents must provide a signed written authorization and we may require direct verification from the consumer.

    We are not required to respond to requests more than twice in a 12-month period. We may charge a reasonable fee for manifestly unfounded or excessive requests, or decline to act on such requests, as permitted by law.

    7. DATA RETENTION

    We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, which may extend significantly beyond the end of your relationship with us. Specific retention periods are determined based on:

    • The nature of the information and the purposes for which it was collected
    • Legal, regulatory, and contractual requirements, including statute of limitations periods
    • Ongoing business needs including audit, compliance, and dispute resolution
    • The cost and burden of deletion relative to the risks of continued retention
    • Research, analytics, and historical recordkeeping purposes

    In general, we retain most personal information for a minimum of seven (7) years from the date of last interaction, and may retain certain information indefinitely where permitted by law. Pet medical records may be retained permanently. De-identified and aggregated data is retained without limitation.

    8. COOKIES AND TRACKING TECHNOLOGIES

    We use cookies, web beacons, pixel tags, SDKs, and similar technologies extensively across our Services. By using our Services, you consent to our use of these technologies. We may use:

    • Strictly necessary cookies required for website functionality
    • Performance and analytics cookies to measure and improve our Services
    • Functional cookies to remember your preferences and settings
    • Targeting and advertising cookies to deliver relevant advertisements
    • Third-party cookies from our advertising and analytics partners

    We honor Global Privacy Control (GPC) signals as required by California law. However, we do not respond to Do Not Track (DNT) browser signals as there is no industry-standard protocol for such signals.

    9. DATA SECURITY

    We implement commercially reasonable security measures to protect personal information. However, NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE. We cannot and do not guarantee the absolute security of your information. You acknowledge that you provide personal information at your own risk. We shall not be liable for any unauthorized access, disclosure, alteration, or destruction of personal information except to the minimum extent required by applicable law.

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR ANY SECURITY BREACH, DATA LOSS, OR UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.

    10. CHILDREN'S PRIVACY

    Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information. However, information provided about minors by their parents or guardians in connection with pet ownership or veterinary services will be processed in accordance with this Policy.

    11. THIRD-PARTY LINKS AND SERVICES

    Our Services may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices or content of any third parties. Your interaction with third-party services is governed solely by their respective privacy policies and terms. We encourage you to review those policies, but we disclaim all liability for third-party practices.

    12. CHANGES TO THIS POLICY

    We reserve the right to modify, amend, or update this Policy at any time and for any reason, in our sole discretion, without prior notice to you. Changes become effective immediately upon posting to our website or Services. YOUR CONTINUED USE OF OUR SERVICES AFTER ANY CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE REVISED POLICY. It is your sole responsibility to review this Policy periodically. We may, but are not obligated to, notify you of material changes via email or other means.

    13. DISPUTE RESOLUTION AND LIMITATION OF LIABILITY

    Any dispute arising out of or relating to this Policy or our privacy practices may be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Nothing in this section limits your ability to exercise your rights under the CCPA/CPRA, to bring a claim in small claims court, or to file a complaint with the California Attorney General or California Privacy Protection Agency, and nothing here waives any right that California law makes non-waivable.

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THIS POLICY OR YOUR PERSONAL INFORMATION SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

    Any claims must be brought within one (1) year of the date the cause of action arose, regardless of any statute of limitations to the contrary. Claims not brought within this period are permanently barred.

    14. ADDITIONAL CALIFORNIA DISCLOSURES

    14.1 Financial Incentive Programs

    We may offer financial incentives (e.g., discounts, loyalty rewards, promotional offers) to consumers who provide certain personal information. Participation in these programs is voluntary, and you may opt out at any time. The value of the financial incentive is reasonably related to the value of the personal information provided, as determined by us based on our reasonable assessment of the data's value to our business.

    14.2 Shine the Light

    Under California Civil Code Section 1798.83, California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, contact us using the information below. We may respond by providing a list of disclosures or by offering you a cost-free means to opt out of such disclosures.

    14.3 Metrics

    As required by the CCPA, we will compile and disclose annually the number of requests to know, delete, and opt out received, complied with, and denied in the preceding calendar year. These metrics will be posted on our website.

    15. CONTACT INFORMATION

    If you have questions about this Policy or wish to exercise your California privacy rights, you may contact us at:

    Pet Vaccine Clinics of California LLC DBA Vaccine Vets
    Email: hello@vaccinevets.com
    Address: 8605 Santa Monica Blvd PMB 807497, West Hollywood CA 90069, United States
    Website: https://vaccinevets.com/

    BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY, UNDERSTAND IT, AND AGREE TO ITS TERMS.

    © 2026 Vaccine Vets. All Rights Reserved.